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Terms of Service

Last updated: 21 October 2026

These terms apply when you use Cortivo, including the Cortivo website (cortivo.io), app (app.cortivo.io), mobile app, checkout pages and any services we provide with them (together, the Service).

The Service is provided by TEKNAS Solutions Pty Ltd (ABN 64 654 175 952), trading as Cortivo, of Melbourne, Victoria (we, us, our). In these terms, you means the business that signs up, and anyone who uses the Service on its behalf.

By starting a trial, buying a plan or using the Service, you agree to these terms. If you are signing up for a business, you confirm you are authorised to bind it.

1. The Service #

Cortivo is a lead response system for trades and home-service businesses. Depending on your plan, it can include a business phone number, two-way SMS, missed-call text-back, webchat, an AI webchat agent, an AI voice receptionist, booking calendars, follow-up automations, review requests, payments and invoices, and a mobile app.

We may improve or change features over time. If we remove a feature that is a material part of your plan, we will tell you in advance and you can cancel without a cancellation fee.

The Service is for business use. You must be at least 18 to create an account.

2. Plans and prices #

Current plans, add-ons, usage rates and one-off services are listed at cortivo.io/pricing. All prices are in Australian dollars and exclude GST. GST is added to your invoice.

  • Never Miss a Lead: monthly or annual, month to month.
  • Lead to Booking Engine: monthly or annual, month to month.
  • Done For You: minimum term of 6 months, setup included. Available by application after a call.
  • Annual billing: paid upfront for 12 months at the price of 10.
  • Add-ons and one-off services: priced as shown at the time you buy them.

We can change our prices with at least 30 days' notice by email. A change takes effect from your next billing period after the notice ends. Founding 25 pricing is covered in section 4.

3. Free trial #

Never Miss a Lead includes a 30-day free trial for new customers.

  • A valid card is required to start the trial. We do not charge it during the trial.
  • If you do not cancel before day 31, your plan starts and your card is charged for the first billing period on day 31.
  • You can cancel at any time during the trial from your account or by emailing hello@cortivo.io, and you will pay nothing.
  • One trial per business. We can decline or end a trial that is being misused.
  • During the trial, usage is capped at the included allowance. You won't be charged for usage during the trial.

4. Founding 25 offer #

The first 25 customers who sign up by 30 November 2026 (or until all 25 places are taken, whichever comes first) receive:

  • the setup fee waived; and
  • their plan price locked for life.

"Locked for life" means we will not increase the subscription price of your plan for as long as your subscription stays active without a break. If you cancel, the locked price ends. It does not apply to usage charges, add-ons bought later, or GST changes. The offer cannot be transferred or exchanged for cash.

5. Usage charges #

Each plan includes an SMS allowance, and Lead to Booking Engine also includes AI voice minutes. Usage beyond the allowance is charged at the published rates (currently A$0.12 per SMS and A$0.50 per AI voice minute, ex GST). Your usage is visible in the app. Usage charges are billed monthly in arrears.

6. Billing #

By giving us a payment method, you authorise us to charge the fees for your plan, add-ons, usage and any services you order. Monthly plans are billed in advance each month. Annual plans are billed in advance for the year.

If a payment fails, we will let you know and try again. If it is still unpaid after 7 days, we may pause the Service until it is paid.

7. Cancelling #

  • Monthly and annual plans: cancel any time from your account or by emailing hello@cortivo.io. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not refund part periods, except where the law requires it.
  • Done For You: you can cancel after the 6-month minimum term. If you cancel earlier, the remaining fees for the minimum term are payable.
  • Your data after cancelling: you can export your contacts and conversations before your access ends. We delete or de-identify account data within 90 days after cancellation unless the law requires us to keep it.

We may suspend or end your account if you seriously or repeatedly breach these terms, if you do not pay, or if your use puts other customers, carriers or the Service at risk. Where it is reasonable, we will warn you first.

8. Your responsibilities #

You are responsible for how your business uses the Service. In particular, you agree to:

  • Follow the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). Only send marketing messages to people who have consented, identify your business in every message, and honour opt-outs. Cortivo adds opt-out handling to messages, but consent is your responsibility.
  • Follow privacy law. Tell your customers how you collect and use their information, including through Cortivo, and have a privacy policy if the law requires one.
  • Use the AI receptionist and call recording lawfully. The AI receptionist tells callers it is an AI assistant and that calls may be recorded. Do not change these disclosures.
  • Check what your messages say. We write and set up messages with you, but you approve them and are responsible for their content, prices and promises.
  • Not misuse the Service. No spam, harassment, unlawful or misleading content, attempts to break or overload the Service, or reselling it without our written permission.
  • Keep logins secure. Each team member should have their own login. Tell us straight away about any unauthorised access.

9. Emergencies #

Cortivo is not an emergency service. The AI receptionist is set up to tell callers reporting danger, such as a gas leak, to hang up and call 000. Do not rely on the Service to respond to emergencies.

10. Your data #

You own the data you put into the Service, including your contacts, messages and recordings. You give us permission to host, process and copy it only as needed to provide, support and improve the Service, and as set out in our Privacy Policy.

We use third-party providers for hosting, messaging, telephony, AI and payments, some of which are based outside Australia. See our Privacy Policy for details.

11. Our intellectual property #

We, or our licensors, own the Service, including its software, design and content. You may use it only for your business during your subscription. You may keep using the message wording we write for you, including after you leave. The automations, templates and setup we build stay with us.

12. Third-party services #

The Service connects to other services, such as Google Business Profile, payment processors and phone carriers. Their own terms apply, and we are not responsible for their availability or actions.

13. Consumer law and liability #

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Where the law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

To the extent the law allows:

  • we are not liable for indirect or consequential loss, including lost profits, lost jobs or lost data; and
  • our total liability to you in any 12-month period is limited to the fees you paid us in that period.

We work to keep the Service running, but we do not promise it will be uninterrupted or error-free, or that it will produce any particular number of leads, bookings or revenue.

14. Changes to these terms #

We may update these terms. If a change is material, we will email you at least 30 days before it takes effect. If you do not agree, you can cancel before it takes effect.

15. General #

These terms are governed by the laws of Victoria, Australia, and the courts of that state have jurisdiction. If part of these terms is unenforceable, the rest still applies.

16. Contact #

TEKNAS Solutions Pty Ltd (ABN 64 654 175 952), trading as Cortivo Email: hello@cortivo.io Melbourne, Victoria