Privacy Policy

Last updated: 21 October 2026

This policy explains how TEKNAS Solutions Pty Ltd (ABN 64 654 175 952), trading as Cortivo (we, us, our), handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

It covers:

people who visit cortivo.io or fill in our forms;
our customers (the businesses that use Cortivo) and their team members; and
how we handle information about our customers' own customers, which we hold on our customers' behalf.

1. What we collect #

When you use our website forms

Free Missed Lead Audit: your name, business name, trade, suburb, mobile, email, an estimate of missed calls per week, and your consent to receive SMS and email about the audit.
Contact form: your name, business name, email, phone, topic and message.
Partner application: your name, company, email, phone, partner type, approximate number of clients and message.
Technical details sent with a form: the page you were on, when you started the form, and where you came from (for example, a Google search or an ad).

When we run your Missed Lead Audit

We contact your business the way a customer would, by phone, SMS, webchat and your website form, and record what happened: whether and when you responded, and how. We use this only to prepare your audit.

When you sign up or use Cortivo

Account details: name, business name, email, phone and team member logins.
Billing details: handled by our payment processor. We do not store full card numbers.
Support communications and call notes.
Usage information: features used, message and call volumes, and device and log data.

Information about your customers (held on your behalf)

When you use Cortivo, it stores information about your own customers and enquirers, such as names, phone numbers, emails, addresses, job details, messages, call recordings, call transcripts and booking history. We handle this information to provide the Service to you. You are responsible for telling your customers how you collect and use it.

Calls with the AI receptionist

Calls answered by the AI receptionist are recorded and transcribed so the details can be passed to the business and to improve accuracy. Callers are told at the start of each call that they are speaking with an AI assistant and that the call may be recorded.

Cookies and analytics

See our Cookie Policy.

2. How we use it #

To run your audit, answer your enquiry or assess a partner application.
To provide, set up, support and bill the Service.
To send service messages, such as trial reminders, receipts and security notices.
To send marketing by SMS or email where you have consented or the law allows it. Every marketing message tells you how to opt out. Reply STOP to any SMS to opt out.
To understand how our website and Service are used, and to improve them.
To prevent fraud and misuse, and to meet our legal obligations.

We do not sell personal information.

We share personal information only as needed with:

service providers who host and run the Service, including our CRM and messaging platform, telephony and SMS carriers, AI and speech providers, email delivery, analytics and payment processing;
our team at Tapverse in Melbourne who set up and support your account;
professional advisers, and regulators or law enforcement where the law requires; and
a buyer of our business, if it is sold, under the same protections.

Our service providers may only use the information to provide services to us.

4. Overseas disclosure #

Some of our service providers store or process information outside Australia, including in the United States. We take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.

5. Keeping it secure #

We use encrypted connections, individual logins and access controls, and we only access customer accounts to set them up or support them. No system is completely secure, so please tell us straight away if you think your account has been compromised.

6. How long we keep it #

We keep information for as long as we need it for the purposes above or as the law requires. Audit and enquiry details are kept for 24 months if you do not become a customer. Customer account data is deleted or de-identified within 90 days of cancellation, unless we must keep it longer, for example tax records.

7. Accessing and correcting your information #

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing hello@cortivo.io. We will respond within 30 days. If you are a customer of a business that uses Cortivo, please contact that business first. We will help them respond.

8. Complaints #

If you have a privacy concern, email hello@cortivo.io and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Changes to this policy #

We may update this policy. The latest version is always on this page, with the date it was last updated.

10. Contact #

TEKNAS Solutions Pty Ltd (ABN 64 654 175 952), trading as Cortivo Email: hello@cortivo.io Melbourne, Victoria